If checklists are to be effective as behavior-management tools, you must manage the behavior of using checklists!
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I had an opportunity to discuss a hi-po close call with a plant manager at a petrochemical plant recently. He was alarmed at his people who ignored an alarm.
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Great safety minds think alike! Listen to our discussion about all things safety culture where we bring in insights and experiences from the field. Even talk a little about Dysfunctional Practices!
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“Once you get employees talking, they know the right answers,” he says. “The smartest people in the room are the employees. They're on the front line doing the work. They can tell you what the risks are.”
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Recently I sat down with Sam Goodman to discuss the tribalism, misunderstandings, and future of Human & Organizational Performance (HOP) and Behavioral Based Safety (BBS).
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I had been warmly welcomed to South Africa. We were there to work with a mining construction company who wanted to solve their safety challenge. The immensity of this challenge hit us on our day off while we dealt with our jet lag. I had no idea what lessons were in store for me…
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As behavior science is called upon more than ever to address a crisis, I’ve reached out to my network of scientists, consultants, and friends to collect their lists of tips, pinpoints, and tactics to sharpen your behavioral approach to this new reality.
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Now is the time to put all our behavioral skills to work. In real ways, we are protecting our colleagues by wearing masks. But how can we utilize behavioral science best practices to ensure mask wearing compliance in the work place?
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People are active. They don’t want to sit back and be passive. In fact, these particular set of heroes want to be ACTIVE in the face of our nation’s crisis. They need to be told what to DO, not what to NOT-do. This professional workforce can actively engage in many ways to positively impact their own health and the safety of the region’s food supply. Empower the workforce to pinpoint the active behaviors they can all engage in.
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What does our global attention to hand washing during pandemics teach us about worker compliance around life-critical and other behaviors required for safety?
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Making idle threats can be a dysfunctional practice that kills your safety culture.
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Do our trainings translate out in the field, where the work is done? Are workers able to discriminate the safe behaviors they need during the task… in the moment? Practicing and utilizing the T.H.A.N.K.S. conversation will create results in behavior.
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By the time workers find themselves in a position to take risks, we have already lost. There were a whole host of behaviors, done by a host of other people, unaware they have participated in perfectly creating the conditions for workers to take risks. We need to discover the interlocking behaviors that lead to risk taking among Front Line Workers
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Twas the night before Christmas
And all through the shop
Eight elves were busy working
Even Snap, Crackle, and Pop
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Get this in your head; tattoo it on the back of your hand to remind you. Behavior is neutral. This simple mantra will set your safety program free of the dysfunctions that kill your safety culture.
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When we suffer an incident we want to use every tool in the arsenal to keep it from happening again. And one of the simplest tactics is to create (yet another) rule.
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It’s a tricky thing to grow, this safety culture. It’s more than just an engineered process. Luckily we have our families to learn from.
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Excellent safety management systems reinforce people for reporting. This does not mean giving out a prize or pat on the back. Reporters get reinforced for reporting because things got better because they reported.
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Taken as a whole it seems like complacency is pervasive – the #1 cause of injury. How often does “complacency” show up as one of the causes attributed to the injury or close call?
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WHO HAS BEEN IN A TRAINING CLASS where some consultant is teaching you about “Culture”? But, in reality, deep down inside where these things are hidden, you admit to yourself that you really, really don’t know what this term really means.
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